In compliance with the provisions of article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (“LSSICE”), we provide you with the conditions of sale relating to the price of the products / services offered through the oliferm.cat website
Return Conditions
At Coop Camp de Castelldans, SCCL, we work to ensure the satisfaction of our customers. Although we have not received any complaints to date, we understand that unforeseen situations may arise. Below, we detail our return conditions for products purchased in our online store:
1. Complaints and Returns
If you are not satisfied with your purchase or receive a defective product, you can contact us to resolve the situation. Returns are handled individually and adapted to each case.
2. Conditions for Returns
• Defective or damaged product: If the olive oil arrives in poor condition (damaged, broken or defective), please notify us within [7 days] of receiving the product. We may offer you a replacement or a full refund.
• Unwanted product: If you have changed your mind about your purchase, we accept returns within [7 days], as long as the product is in its original packaging and has not been opened or used. Return shipping costs will be borne by the customer.
• Product not as described: If the product does not correspond to the description in our store, contact us within [7 days] to arrange a return or refund.
3. Return Process
To make a return, please contact our customer service team at [email, phone number]. We will ask for order details and a photograph of the product if it is defective or damaged. Once your return is approved, we will provide you with instructions on how to ship it back.
4. Exceptions
• We do not accept returns of products that have been opened or used (except in cases of factory defect).
• We do not make refunds for errors in the purchase by the customer (for example, incorrect product selection).
5. Customer Service
If you have any questions or need to resolve any issues with your purchase, our customer service team is available to help. We always look for satisfactory solutions for our customers.
